Job Summary
The purpose of the position is to improve and support products within Video Solutions in Cartrack. The role requires the incumbent to fully understand Video products, their functionality, and processes. This includes the Linux-based server and database setup, the camera hardware, firmware, and, to a limited extent, the product front-end / website functionality.
The incumbent will be expected to liaise with various teams, locally and internationally – development, sales, and support – to ensure the current products function as expected while identifying gaps in the current offering.
The incumbent will deal with local and international suppliers to integrate, support, and improve existing products. New products will be evaluated and business cases for their integration, and the coordination of integration will be required.
Responsibility
Product Development
Collect data from stakeholders and collate product requirements
Prioritize requirements and manage development backlog
Review and investigate feasibility of new products
Follow documentation best practice
Assist with rollout of new video products globally
Assist with testing and integration of new video products and features globally
Train and assist global teams to allow them to fully utilize and support clients on the Video products
Assist staff with escalated calls and queries that relate to Video Solutions
Communicate new features or products to staff and ensure thorough coaching that they are competent to assist clients
Technical Assistance
Investigate returned or faulty devices to find root cause, identify trends, and improve
Requirements
National Senior Certificate / Grade 12 / SPM
Relevant Qualification / Certificate in a technical field (BTech Mechatronics, Electronic / Industrial / Computer Engineering or similar)
1–3 years’ experience in development or technical role
Programming experience (Essential)
Understanding of Electronic Principles (Essential)
Understanding of Systems Engineering process (Advantageous)
Knowledge of Camera Systems (Advantageous)
Knowledge of Linux OS (Advantageous)
Good communication skills
Strong analytical and problem-solving ability
High level of attention to detail
Driver’s License
Product Specialist • Quận 10, Hồ Chí Minh, VN