SME Director, Banking (Nha Trang)

ACG_2092_JOB

Our client is a leading bank in Vietnam who is looking for a qualified candidate to join their firm :

• Planning :
• Collaborate with the Regional Director to assess the Branch's business potential and develop annual targets / budgets for the Branch.
• Negotiate and agree on Branch targets / budgets with the Regional Director.
• Develop the Branch's operational plan and review and finalize this plan with the Regional Director.
• Monitoring Branch Planning and Budgeting Processes :
• Coordinate with BMO to allocate targets / KPIs to employees.
• Review and control operating expenses within budget limits.
• Assign staff to specific positions in line with their expertise.
• Recruit staff within budget constraints to drive business growth.
• Effectively Managing Operations :
• Oversee the Branch's sales activities, including driving revenue, profit before tax, and improving overall cost efficiency in delivering services to customers.
• Be responsible for the quality of credit proposals and the quality of the loan portfolio (NPL).
• Be responsible for improving operational metrics, including driving loan and deposit balances, new customer acquisition, number of products / customers, and improving customer satisfaction.
• Ensuring Quality and Efficiency of Service Delivery and Sales :
• Manage daily sales and service operations.
• Ensure the quality and efficiency of credit file processing (forwarding files to appraisal units, handling post-approval processes). Ensure the shortest credit processing time for customers.
• Plan and implement new customer acquisition programs for MSME at the Branch.
• Approve financial costs within the scope of authority.
• Communication and Brand Promotion :
• Implement Marketing and product programs as instructed by the Head Office; Plan and implement Branch-specific programs if necessary.
• Manage community relations and proactively develop leads in the local area.
• Ensure compliance with bank's regulations and guidelines.
• Train sales staff, including proactive use of CRM, product suite, sales funnel management to improve sales efficiency and productivity.
• People Management :
• Monitor and manage actual business performance against the budget and targets of the entire Branch.
• Conduct cyclical performance management and work with department heads to evaluate employee performance.
• Regularly Leading and Guiding Employees :
• Directly train, coach, and provide career guidance to Branch employees.
• Create a professional and friendly working environment.