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Seller Training & Engagement, Senior Associate-HCMC

Seller Training & Engagement, Senior Associate-HCMC

LazadaVietnam
18 days ago
Job description

Department : Supply Chain & Logistics Location : Vietnam Department : Supply Chain & Logistics Location : Vietnam Job Description 1.Seller Training :

  • Plan and schedule training programs (onboarding, refresher, advanced) in coordination with cross-functional teams such as Commercial, Seller Operations, Product, and Marketing.
  • Conduct training sessions via webinars, video tutorials, or in-person workshops to explain listing procedures, order management, fulfillment options, customer service standards, and promotional tools.
  • Develop and maintain high-quality training materials, including slides, handbooks, FAQs, and knowledge base content.
  • Collect and analyze feedback from sellers to continuously improve training quality and delivery formats.
  • Serve as a point of contact for seller-related inquiries during the early stages of onboarding.

2. Event Planning & Execution :

  • Plan, organize, and execute seller-focused events such as onboarding seminars, monthly seller meetups, campaign kick-off events, online training webinars, and seller awards ceremonies.
  • Content Development : Collaborate with internal teams marketing, operations, product) to create compelling event content, including presentations, demos, policy updates, and seller success stories.
  • Vendor & Partner Coordination : Manage logistics, including venue booking, equipment setup, third-party vendors, guest speakers, and event materials (online or offline).
  • Seller Engagement : Work closely with the seller community to understand their needs and tailor events that provide value—boosting platform adoption, sales, and loyalty.
  • Cross-functional Collaboration : Coordinate with training, campaign, and communication teams to align event goals with platform initiatives.
  • Post-event Analysis : Collect feedback from attendees, measure event performance (attendance, satisfaction, engagement), and use data (Excel, survey tools) to report and improve future events.
  • 3. AI BOT Call Program Management :

  • Operate and optimize AI-powered voice BOTs used to automate seller communications such as policy updates, reminders, compliance alerts, and promotional campaigns.
  • Work closely with product and tech teams to refine call scripts and flows based on seller behavior and platform changes.
  • Monitor BOT performance metrics (call reach rate, engagement rate, feedback scores) and recommend improvements.
  • Use data analytics to generate actionable insights on seller behavior and experience.
  • Ensure all BOT communications align with the latest marketplace policies, service terms, and promotional guidelines. Job Requirements Qualifications :
  • Have experience working in E-commerce platform or E-commerce Enablers at least 5 years on the seller phasing role
  • Proven experiences in training, event management, or seller engagement roles
  • Excellent written and verbal communication skills in both English and Vietnamese.
  • Strong project management skills with attention to detail and ability to handle multiple tasks
  • Good at working with data (Excel, Power Point, Survey tools) to measure performance and generate insights
  • Experience in working with AI BOT systems or willingness to learn is a plus.
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    Senior • Vietnam