Field Operations & Maintenance Engineer

Field Operations & Maintenance Engineer

About the Role

We are seeking a highly motivated and skilled Field Operations & Maintenance Engineer to join our dynamic team. This role is crucial for ensuring the smooth operation and continuous improvement of our battery swap stations. The ideal candidate will possess a strong technical background in electrical engineering, coupled with hands-on experience in maintenance, installation, and troubleshooting. You will be responsible for a variety of tasks, including site surveys, installation support, station monitoring, maintenance, and SLA management. This position requires frequent site visits and a proactive approach to problem-solving. You will play a vital role in expanding our energy network and improving operational efficiency.

Key Responsibilities

• Conduct frequent site surveys to assess potential locations for new swap stations, including photo documentation, cost estimation, and technical coordination.
• Provide installation support, training, and acceptance testing for new swap stations, including vendor coordination, construction quality checks, and material verification.
• Perform routine patrols and inspections of battery swap stations to identify and address potential issues.
• Respond immediately to fault alerts from the control center and implement effective solutions.
• Monitor station status and manage alerts via our operations system.
• Conduct basic troubleshooting, consumables replacement, and scheduled maintenance at swap stations.
• Manage Service Level Agreements (SLAs) by analyzing downtime and identifying opportunities for environmental and charging efficiency improvements.
• Develop and maintain Standard Operating Procedures (SOPs) for long-term improvements.
• Collaborate with power companies and contractors to build new charging stations sites and optimize existing ones.
• Contribute to the expansion of our energy network and the improvement of operational efficiency.

Required Skills & Qualifications

Nice to have