Senior Specialist, Business Process Improvement

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs : Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Business Improvement & Automation team is responsible for driving process streamlining, re-engineering, and automation within Regional Operations, to provide the efficiency leverage for the business to grow sustainably. We operate on a project basis and manage the entire project life cycle : identifying the opportunity, defining the problem statement, proposing solutions, scoping the requirements, building the business case, facilitating improvement workshops, redesigning processes, devising automation specifications for the automation engineers, and supporting the roll-out. If you are looking for exciting challenges, organizational wide impact and to be part of a high-performing team then we’re the right place for you!

Get to know the Role

We are looking for a new Senior Specialist to join one of our Business Process Improvement Teams. We believe a successful candidate has great problem solving, project management and excellent communication skills to bridge between business stakeholders and automation engineers. This role is required as we expand the team and continue to take on new opportunities. You will get to innovate solutions to increase efficiency, lower manpower requirements & help solve pressing problems across the organization. Your work will have a huge impact on business operations by improving the performance and SLA of processes

The Day-to-Day Activities

You will manage end to end business improvement and automation projects regionally, across all departments and functional areas. Your core responsibilities will include :

Identifying operational improvement and automation opportunities and recommending initiatives advancing the company’s key objectives

Using quantitative and qualitative analysis to advise business stakeholders on the preferred improvement and automation solutions

Driving process re-engineering or, in the case of new businesses launched by Grab, designing new, scalable processes to support rapid growth

Coordinating across operational and technical teams to deliver solutions to mitigate operational and organizational pain points across the entire organization. Crafting the requirements for automation engineers.

Facilitating the deployment of systems, solutions and business processes. Ensuring smooth transition to the ‘new normal’. Identifying risks and prepare contingency plans

Building and maintaining strong relationships with business and technology stakeholders

Facilitating cross-functional improvement workshops to identify pain points, define the problem statement, drive process design / re-engineering and process automation

Advising junior team members on problem solving methodology, solution design, stakeholder management, etc.

The Must-Haves

Bachelor’s / Master’s degree in Engineering or Business disciplines from top-tier institutions with a strong academic record

4+ years of experience, preferably with project management or business process improvement, including process mapping, operating model design, transition planning, etc.

Strong analytical skills

Advanced in Excel / Google Sheets

Good understanding of the programming logic and ability to communicate with developers

Excellent written and oral communication, presentation and interpersonal skills are critical as you will interact with very diverse stakeholders in the business and technology spaces

Ability to think from different perspectives and generate functional solutions

Ability to see the big picture and dive into and understand operational details

Ability to build consensus across teams and influence successful outcomes in business improvement

The Nice-to-Haves

2+ years of experience at a top-tier strategy consulting firm

Knowledge of project management approaches, tools, and phases of the project lifecycle

Certification in Six Sigma, LEAN, Agile, PMP practices

Readiness to travel 20-40% of the time

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.