Solution Engineer

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Working at Infobip means being part of something truly global. With + offices across six continents, we’re not just building technology — we’re shaping how more than % of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

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What this role is all about

As a Solution Engineer, you’ll be a key technical expert in the region, designing and delivering tailored Infobip solutions that power exceptional customer experiences. You’ll typically work on complex, high‑profile projects, owning opportunities end to end — from discovery and solution design to delivery and integration. You’ll collaborate closely with both regional and HQ teams, acting as a technical opportunity lead who determines the right resources based on project complexity. You’ll also mentor other team members and serve as the “go‑to” technical advisor for customers, partners, and colleagues. Depending on your strengths, you can work as a generalist or specialize in areas such as CX consultancy, partnerships, specific products, or industry verticals.

What you’ll do

• Deeply understand customers’ businesses and map Infobip products and solutions to their strategic goals and use cases.

• Design and document complex solution architectures, technical integrations, and effort estimates based on detailed requirements.

• Lead technical conversations with customers and partners, including demos, proof-of-concepts, scoping workshops, and handling technical/security questionnaires.

• Configure and customize Infobip solutions, ensuring implementations for new and existing customers are delivered on time, within scope, and within budget.

• Create clear technical documentation, meeting summaries, and solution enablement materials that support successful delivery and adoption.

• Design conversational workflows and strategies (dialog flows, wireframes, templates) for Infobip Answers and other Infobip products.

• Share best practices, mentor junior team members, and provide market‑driven feedback to improve our products and internal ways of working.

What makes you a strong fit

• – years of experience in a solutions engineering, implementation, or presales role, ideally in a BB tech environment.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Hands‑on experience in project implementation and scripting ( JavaScript, Java, Python, PHP, Ruby, C, Go).

• Solid understanding of software development and integration concepts (APIs, web services, data flows, system integrations).

• Strong problem‑solving and analytical skills, with a structured approach to complex technical challenges.

• Clear, confident communication and collaboration skills, with the ability to work across technical and non‑technical stakeholders.

• Proven ability to manage multiple projects and priorities while meeting agreed timelines in a fast‑paced environment.

&xa;&xa;Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between and . • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. &xa;&xa;

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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