Non-voice Customer Support Representative

The Role:

• Respond to customer inquiries and provide technical assistance in a timely and professional manner.
• Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
• Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
• Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
• Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
• Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
• Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

Ideal Profile:

Important Note:

Due to specific business requirements, we are currently considering candidates only from the following locations: Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Philippines, Kenya and Morocco.

• Minimum 1 year of experience in a BPO/customer support role
• Strong analytical skills to identify customer issues and provide effective solutions.
• Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.
• Ability to multitask efficiently without compromising the quality of customer support.
• Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.
• Detail-oriented with a keen eye for accuracy and consistency in all interactions.
• Empathy and patience to deal with diverse customer needs and concerns.
• Adaptability to work in a fast-paced and dynamic environment.
• Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership.
• Familiarity with eCommerce processes and industry trends is a plus.
• Familiarity with programming language is a plus.
• Familiarity with team management is a plus.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities