IT Helpdesk Lead

Ho Chi Minh
NashTech
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Description

  • Act as Technical Lead to workstation related tasks.
  • Interact with customers (internal / external) and stakeholders, provide recommendations and inputs when needed.
  • Lead and guide the team of IT Support Engineers to :
  • support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
  • Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
  • Provide guidance to users on internal systems, software and applications.
  • Deploy / install, maintain, upgrade IT equipment and standard applications
  • Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
  • Perform other tasks assigned by line manager.
  • Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.

Qualifications

  • Bachelor or equivalent degree in computer science.
  • Has 2+ years experience in HelpDesk / Support,
  • Passionate of learning, sense of urgency, and detailed
  • Time management skills
  • Ability to work independently
  • Good English communications
  • Have the sense of critical thinking
  • Passion, Adaptive and Enthusiasm.
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