IT Helpdesk Lead
Description
- Act as Technical Lead to workstation related tasks.
- Interact with customers (internal / external) and stakeholders, provide recommendations and inputs when needed.
- Lead and guide the team of IT Support Engineers to :
- support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
- Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
- Provide guidance to users on internal systems, software and applications.
- Deploy / install, maintain, upgrade IT equipment and standard applications
- Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
- Perform other tasks assigned by line manager.
- Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.
Qualifications
- Bachelor or equivalent degree in computer science.
- Has 2+ years experience in HelpDesk / Support,
- Passionate of learning, sense of urgency, and detailed
- Time management skills
- Ability to work independently
- Good English communications
- Have the sense of critical thinking
- Passion, Adaptive and Enthusiasm.
IT Helpdesk Lead
Description Act as Technical Lead to workstation related tasks.Interact with customers (internal external Lead and guide the team of IT Support Engineers to. support the end users to troubleshoot the IT related OS and applications and simple network configurationsEnsure the team to log and follow up with other IT guidance to users on internal systems, software and applications.Deploy install, maintain, upgrade IT Has 2. years experience in HelpDesk Support, Passionate of learning, sense of urgency, and detailed Time
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