Partnership Operations Executive

Trusting Social is an AI Fintech company building one of Vietnams largest mass-market credit card platforms in partnership with leading banks and retail ecosystems. We have assessed over 1 billion consumers across 4 countries combining pioneering AI with large alternative data sources to deliver financial access at an unprecedented scale with a strict commitment to consumer data privacy and rights.

Were aiming to deliver 100 million credit lines in emerging markets. To get there we need an operational backbone that is as precise fast and automated as our AI.

How Youll Make an Impact

This role sits at the intersection of Product Engineering Sales and real-world execution. You will own the day-to-day health of our onboarding payment merchant and sales-incentive flows and then systematically automate the manual work out of them.

An Operations or Sales-Ops professional who codes lightly (SQL automation tools) or a data/automation analyst who understands financial and partnership operations. You dont need to master everything on day one. You will start by owning critical operational and sales-ops flows then progressively move upstream into process design automation and product decision-making.

What Youll Do

Operational Reliability & Execution

• Own the day-to-day health of EVO merchant/POS activation and payment voucher and transaction flows.
• Monitor key metrics (onboarding success rate completion TAT transaction success rate) and proactively detect anomalies.
• Triage and resolve incidents failed transactions data mismatches system errors partner and customer issues driving each to root cause.
• Coordinate with Product Customer Support Sales and Bank/Merchant partners to resolve issues within agreed SLAs.

Merchant & Partner Onboarding

• Standardize the merchant/partner onboarding process with a clear RACI model covering POS activation.
• Drive POS merchant onboarding toward 1 business day end-to-end removing manual coordination steps.
• Implement AI-assisted onboarding: OCR document extraction and automated e-contract workflows (well train you on these tools).
• Validate every onboarding setup through controlled checks before go-live.

Sales Operations Tracking Incentive & Commission

• Build and maintain sales-performance dashboards across the funnel at daily weekly and monthly cadence auto-aggregated and distributed to leadership.
• Design and calculate Sales Incentive Plans (SIP): monthly/quarterly commissions and bonuses for the sales force accurate and on time.
• Manage partner/affiliate commissions and trade-promotion programs (campaigns and contests).
• Safeguard sales-data integrity; act as the bridge between Sales and the Data/Tech/Supporting teams.
• Track sales force activity status: onboard offboard daily reports timesheets and codes.

Process Improvement Optimization & Automation

• Map and analyze current processes to remove inefficiencies; deliver root-cause fixes not one-off resolutions.
• Develop and maintain SOPs guidelines templates and documentation for consistent error-reducing execution.
• Build automation for recurring operational work: report generation partner proposal generation contract-template generation sales-scheme generation commission/incentive reconciliation and status auto-updates.
• Use SQL Sheets and low-code automation tools to reduce manual workload and shift routine cross-team tasks to auto-triggered workflows.
• Apply the DDSA discipline Delete Delegate Simplify Automate to every workflow you own.

Data Dashboards & Operational Intelligence

• Build and maintain operational dashboards for KPIs offers/campaigns and partner SLAs.
• Integrate operational data into the central CMS so any team member can query status without manual data pulls.
• Deliver automated near-real-time digests to Ops and leadership.

Feedback Loop to Product & Launch Readiness

• Act as the voice of operations in product discussions; translate on-the-ground issues into clear product requirements.
• Build a zero-touch automated workflow before each product/partner launch no manual workarounds at go-live.
• Ensure that partner onboarding interactions are traceable and auditable within SLA commitments.
• Over time take ownership of small product/operations initiatives as part of your growth path.

What Were Looking For

Must-Have

• 3 years in Operations Sales Ops Business Ops or Data Ops in Fintech Banking Consumer Finance E-commerce or any environment with transaction partner or campaign operations.
• SQL required. We will test this in screening. Comfort writing queries to pull join and analyze operational data is non-negotiable.
• Advanced Excel / Google Sheets: complex formulas Pivot Tables data validation and query functions.
• Strong analytical and problem-solving skills: comfortable working with operational data reconciling discrepancies and driving issues to closure.
• Automation mindset with hands-on experience using any low-code or scripting tool n8n Make Zapier Power Automate Google Apps Script or equivalent. If you havent used these specific tools but can demonstrate you learn new tools quickly that works too.
• AI readiness: you use AI tools daily can craft effective prompts and critically evaluate outputs to improve your own productivity.
• Strong communication and stakeholder-management skills; able to explain complex calculations simply to Sales and partner teams.
• Strong organizational skills; able to manage multiple parallel tasks against deadlines and SLAs.
• Bachelors degree in Business Finance Statistics Engineering or a related field (or equivalent experience). Vietnamese required.

Strong Advantage (Nice-to-Have not a filter)

• Banking consumer finance or insurance background with experience in complex commission or incentive structures.
• Data visualization with PowerBI or Tableau.
• Ability to start immediately.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally experience recruiting world-class talents
• Competitive compensation package including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies including annual leave sick leave and flexible work hours
• Convenient central district 1 office location next to a future metro station
• Onsite lunch with multiple options including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities sponsored sports clubs and happy hour every Thursday
• Unlimited free coffee tea snacks and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social we live by ownership integrity and agility in execution. We believe in doing whats right whats best and whats innovative. If youre smart driven and want to make a difference in the world with the most advanced and fascinating technology come join our team. We offer the runway to truly make an impact.

Learn more about us: Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1