Operational Specialist

ACG3736JOB

Our client is a leading express delivery and logistics company in Vietnam seeking experienced professionals to join their organization.

Role Overview

• The Operational Excellence Specialist is responsible for improving operational processes service quality productivity and cost efficiency across logistics transportation warehousing and fulfilment operations.
  
• The role works closely with Operations Finance Commercial and Technology teams to identify performance gaps standardize processes and deliver measurable operational improvements.
  

Key Responsibilities

• Analyze end-to-end logistics processes to identify operational bottlenecks inefficiencies and control gaps.
  
• Lead process improvement initiatives across transportation sorting warehousing fulfilment and last-mile delivery operations.
  
• Develop and standardize standard operating procedures workflows service standards and operational controls.
  
• Monitor operational KPIs including productivity turnaround time delivery performance cost per shipment and service quality.
  
• Conduct root cause analyses and implement appropriate corrective and preventive actions.
  
• Support warehouse layout planning workforce planning capacity utilization and workflow optimization.
  
• Improve route planning line-haul operations and resource allocation.
  
• Collaborate with Technology and Operations teams to enhance system utilization data accuracy and process automation.
  
• Develop dashboards and prepare regular performance reports for management.
  
• Support operational audits and ensure compliance with internal procedures.
  
• Train operational teams on new processes tools and improvement initiatives.
  
• Monitor project implementation and quantify cost savings and productivity improvements.
  

Requirements

• Bachelors degree in Logistics Supply Chain Management Industrial Engineering Business Operations or a related discipline.
  
• At least 4-6 years of experience in logistics transportation warehousing fulfilment or operational excellence.
  
• Strong experience in process improvement operational analysis or continuous improvement initiatives.
  
• Good understanding of logistics operations and service performance KPIs.
  
• Experience with Lean Six Sigma Kaizen or similar process improvement methodologies is preferred.
  
• Advanced Microsoft Excel and data analysis skills. Experience with Power BI is considered an advantage.
  
• Experience with WMS TMS ERP or other logistics operating systems is preferred.
  
• Good written and spoken English communication skills.
  
• Strong analytical problem-solving and stakeholder management capabilities.
  
• Hands-on structured and comfortable working across multiple operational sites.
  

Contact: Phuong Tran Giau Nguyen or Thuong Le

Due to the immense number of applications only shortlisted candidates will be contacted.

Employment Type : Full Time
Experience: years
Vacancy: 1