Customer Support Specialist

Responsibilities

• Customer Interaction : Provide support to users across multiple channels, ensuring high-quality assistance with a proactive approach.
• Product Expertise : Develop a deep understanding of the product and its industry, mastering the functionalities and interconnections of all features.
• Problem Solving : Exhibit strong problem-solving skills with the ability to find effective workarounds for user issues.
• Issue Reproduction : Attempt to reproduce reported issues, clarify with users when incidents are not bugs, and coordinate closely with the development team to resolve production issues aggressively.
• Customer Onboarding : Understand customer needs thoroughly, set up tenant environments, and guide new users on how to effectively utilize the platform.
• Feedback Management : Collect and analyze customer feedback, providing detailed reports to enhance product development and support.
• Organizational Skills : Manage multiple tasks and priorities efficiently, maintaining a high level of organization and attention to detail.
• AI Tools : Utilize artificial intelligence tools to augment support processes and improve customer interaction.
• Language and Communication : Demonstrate excellent command of the English language, both in writing and speaking.

Requirements

Qualifications