Customer Service Representative (Korean-English)

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Role Overview

The Bilingual CSR will provide world-class support to Korean and English-speaking customers for a new high-profile client — a leading crypto exchange running a crypto-based rewards program . The role is not location-dependent but must align with Korean business hours.

Key Responsibilities

• Provide email, chat, and ticket-based support (via Zoho Desk) to Korean and English-speaking users.
• Troubleshoot and resolve customer issues promptly, with professionalism and empathy.
• Maintain high product knowledge to effectively explain crypto reward program details.
• Collaborate with supervisors and cross-functional teams to share customer insights.
• Keep meticulous records of interactions, ensuring thorough follow-up and resolution.
• Identify and report trends or recurring issues, contributing to continuous improvement.

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