Front Office Trainee

The Front Office Trainee will provides flawless and luxury personalized service to all guests, also responsible for the upkeep of the Capella Living Room.

THE ROLE

• Communicate with housekeeping to ensure guest rooms are in perfect condition and that welcome amenities are set up prior to guest arrival.
• Greet and welcome all guests to the hotel in a warm, professional and friendly manner. Open doors, assist guests / visitors entering, and leaving property.
• Ensure guests are greeted in the lobby with a warm professional friendly manner and anticipate their needs by offering assistance before being asked.
• Plan and arrange set up for special occasions and or requests (e.g. birthdays and anniversary celebrations). Recognise and extend warm welcome to all VIPs and returning guests and maintain strong relations throughout their stay.
• Have a thorough understanding of all guest room features, hotel facilities and service amenities as well as emergency protocol in order to orientate guests effectively.
• Maintain the upkeep of the Living Room by ensuring that all areas are kept neat, clean and organised at all times.
• Engages in meaningful conversation with guests on their comfort, stay experience preferences, and provide suggestions to enhance their stay.
• Assists guests in running errands and occasionally accompanying them off-site with approval from higher management.
• Ensure the lobby, bell store and work areas, as well as departmental equipment are kept clean and presentable at all times.
• Observe safety and security rules at all times. Alert the manager and security of any unattended packages and stranger found in the property or surrounding area

JOB REQUIREMENTS

Qualifications

Technical Skills