Guest Experience Manager / Quản Lý Trải Nghiệm Khách Hàng

Số lượng

1 Nơi làm việc

Loại hình

Ngành nghề

Vị trí

Cập nhật

07 / 02 / 2026 17 : 31

Mô tả công việc

• Assists the Front Office Manager in overseeing guest experience initiatives and coordinating front-of-house operations to ensure a seamless guest journey.

Oversees guest-facing areas including Bell / Door Services, Switchboard, Guest Services, and Front Desk, with a strong focus on service quality and consistency.

Works closely with managers and frontline associates to implement service standards, procedures, and brand initiatives that enhance guest satisfaction throughout check-in, stay, and check-out.

Proactively engages with guests to understand their needs, handle feedback, and resolve service issues promptly and professionally.

Ensures both guest and employee satisfaction by fostering a positive service culture and providing on-the-job coaching related to guest engagement and service excellence.

Collaborates with relevant departments to deliver personalized experiences and “surprise & delight” moments aligned with brand standards.

Quyền lợi được hưởng

Have 12 annual leave days for a working year.

Yêu cầu công việc