Hiring Services Engineer

Job title Services Engineer

Responsibilities and Job Descriptions :

• Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
• Carry out installation both On Premise & Cloud in according to procedure and process.
• Troubleshoot problems / errors encountered during installation.
• Record all problems or errors that were encountered, including its resolution, where appropriate.
• Record new customer requests as part of project handover documentation.
• Conduct User Acceptance Test, User Training as per project methodology.
• Provide Go-live support during system go live period.
• Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined.
• Perform other professional services duties as and when required.
• Perform L1 and L2 duties including assisting in MY Global Helpdesk operations as and when required.
• Create and proactively involve in the knowledge base best practice among the team.

Requirements

A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules.