Billing Analyst, Customer Support, Intermediate (Hybrid HCM)

The Customer Support will provide support to clients and Sales on billing-related matters in a highly technical environment. The position is responsible for handling a wide range of billing queries on various products that facilitate the M&A lifecycle. This is a position requiring a professional mix of fintech and interpersonal skills.

Responsibilities :

• Provide support by assisting customers, Sales, and other stakeholders with simple to moderately complex billing-related questions and problems.
• Triage customer requests and engage various internal departments (Collections, Client Services, Sales Revenue & Enablement, Sales, Accounts Receivable, Legal etc.) to provide appropriate responses.

Route issues the Analyst is unable to resolve to the appropriate person or team for timely resolution.

Education :

Experience :