Senior Customer Service Manager

This is a position within Keller Executive Search and not with one of its clients.

This senior position will lead Customer Service for Keller Executive Search in Ho Chi Minh City, Vietnam, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.

Key Responsibilities :

• Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals.
• Build and lead a high‑performing Customer Service team; set clear objectives and coach managers.
• Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence.
• Establish scalable policies, processes, and tooling for Customer Service across regions.
• Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
• Manage budgets, vendors, and risk within the Customer Service portfolio.

[Vietnamese]

Đây là vị trí nội bộ tại Keller Executive Search chứ không phải ở khách hàng.

Với vai trò Senior Customer Service Manager tại Ho Chi Minh City, Vietnam, vị trí cấp cao này chịu trách nhiệm xây dựng chiến lược cho chức năng liên quan và tạo ra kết quả đo lường được. Vai trò yêu cầu hợp tác chặt chẽ với lãnh đạo, xuất sắc vận hành và mở rộng quy trình.

Trách nhiệm chính :

Requirements

Yêu cầu :

Benefits

Phúc lợi :

Equal Employment Opportunity Statement :

Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.

Commitment to Diversity :

An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.

Data Protection and Privacy :

Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.

Pay Equity :

Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.

Health and Safety :

Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.

Compliance with Law :

All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

Cơ hội bình đẳng :

Keller Executive Search bảo đảm cơ hội việc làm bình đẳng theo luật hiện hành.

Đa dạng và hòa nhập :

Khuyến khích môi trường làm việc bao trùm và công bằng.

Bảo vệ dữ liệu và quyền riêng tư :

Dữ liệu cá nhân chỉ được xử lý cho mục đích tuyển dụng theo quy định pháp luật.

Công bằng tiền lương :

Thực tiễn đãi ngộ được rà soát nhằm bảo đảm công bằng tiền lương.

An toàn, sức khỏe nghề nghiệp :

Tuân thủ các yêu cầu về an toàn vệ sinh lao động.

Tuân thủ pháp luật :

Mọi hoạt động được thực hiện theo luật và quy định hiện hành.

Note :  This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.