Sales Executive

The Sales Executive is responsible for providing administrative support to the Director of Sales and Marketing in the organization of sales-related documents throughout the sales process. The individual also serves as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

THE ROLE

• Assist in identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company.
• Assist to maintains an updated company / contact profile, key information and sales activities. Ensuring that all information should be updated on a timely basis and kept securely.
• Assist to perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares.
• Assist to prospect new corporate businesses through phone solicitation, on-site sales calls, conducing site-visits, trade shows etc.
• Assist to identify opportunities for value added services to increase sales profitability and anticipate client needs.
• Assist to schedule meetings with potential clients and coordinate business deals that seek to promote the hotel and its services.
• Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).
• Coordinate and organize meeting schedules, agenda and required documents as instructed by the DOSM.
• Promotes awareness of brand image internally and externally by gathering materials and assemble information packages (e.g. brochure, promotional materials).
• Demonstrates sales techniques that maximize revenue while maintaining existing guest loyalty to Capella.
• Enter, retrieve, reconcile, and verify information (e.g. commissions, leads, third parties) in software involved in the sales process.
• Maintain confidentiality of proprietary materials and information.
• Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
• Report any issue or damages and breakdowns found to the relevant department.
• Ensures that work area is kept neat, organised and clean at all times.
• Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.

TALENT PROFILE

Qualification

Work Experience

Technical Skills