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Customer Success

Customer Success

AtaccamaHanoi
30+ ngày trước
Mô tả công việc

Your Challenge :

  • Assist Ataccama customers in solving technical issues.
  • Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets.
  • Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
  • Answer how-to questions, and suggest workarounds.
  • Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
  • Leverage the knowledge you gain and contribute to our documentation and knowledge base.
  • Analyze support requests and escalate product bugs to product management.
  • Work in close collaboration with a variety of teams within the company.
  • Manage your day and prioritize tasks on your own.

Is This You?

  • You have 3+ years of experience in a customer-facing technical support role.
  • You demonstrate excellent interpersonal skills, with the ability to collaborate effectively with customers and internal teams.
  • You have knowledge in SQL and relational databases; Linux shell commands.
  • Your English is excellent, both written and spoken.
  • You have algorithmic thinking and a troubleshooting mindset.
  • You have a strong sense of ownership and organizational skills.
  • You can work under pressure and manage multiple tasks effectively.
  • Have you worked with Java applications before? If so, are you familiar with how Java shows errors when something goes wrong?"
  • Have you seen or handled Java error messages or exceptions?"
  • Some examples of exceptions are NullPointerException, IOException, IllegalStateException

    • Our Tech Stack :

  • Any Backend : Java, Spring Boot, Kotlin, GraphQL, Python, jOOQ
  • Big data : Spark, Redshift, Snowflake
  • Frontend : TypeScript, React / Vue, Apollo, Nx, MobX, Styled Components
  • Storage : Postgres, Elastic, Minio
  • Infrastructure : GitLab CI / CD, Kubernetes, AWS, Azure

    • You Are Familiar With :

  • Java, GraphQL
  • Any APIs (SOAP / REST / JSON)
  • Spark, Redshift, Snowflake, Databricks
  • PostgreSQL, Elastic, MiniO
  • XML, XSLT
  • GitLab CI / CD, Kubernetes, AWS, Azure
  • General networking knowledge
  • Integration with SSO

    • Work equipment

  • Company laptop

    • Perks & Benefits

  • Full compensation during the probation period
  • 13th salary
  • 15 days of vacation
  • Premium Healthcare
  • Online company language courses
  • Conference tickets to the best industry events of the year
  • Online courses & company access to Udemy to hone your skills
  • While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.

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    Customer • Hanoi