Guest Service Agent - Pullman Vũng Tàu

Mô tả Công việc

GENERAL MISSION

• Is the image representative, is the builder, preserving and developing the reputation and brand of the Investor and the Hotel Management Group.
• The receptionists will be enthusiastic and co-efficient to serve all guests approaching the Front Desk with a professional, warm and positive attitude. You will be a key factor in the check-in and check-out process, which occurs at the Front Desk, and will be available to help the guest in any of  their request.
• The receptionist rotates 24 hours a day
• The receptionist report directly to the Front Desk Supervisor.

TECHNICAL RESPONSIBILITIES

The receptionists will be the first person that guests will approach for any service or assistance. The greetings and attitudes of the Front Desk will influence a lot on guest’s perception about our hotel overall.

Being at the service of the guest, the first task of the Receptionist is to be available at any time for a guest and to take extra care of him by an automatic greeting with smile, warm & positive attitude. The guest will feel they are welcomed at any time. The guest will be always the first priority for a Receptionist.

Bằng cấp

Degree in Hotel or related field

Fluent in Vietnamese, English communication, and a third language would be a plus

Thông tin Thêm

2 years related experience, including supervisory experience, or an equivalent combination of education and experience