Guest Experiences Manager

Số lượng

1 Nơi làm việc

Loại hình

Ngành nghề

Vị trí

Cập nhật

30 / 06 / 2025 16 : 05

Mô tả công việc

o Conducts shift briefings to ensure hotel activities and operational requirements are known

o Supervise Guest Relations and Resort Host Team operations during assigned shift including :

o Update and Maintenance of guest‘s profile

o Review daily arrival guest and arrange In villas check in guest

o Liaise with Room Service and Housekeeping to set up VIP Amenity at the right time

o Communicates, Coordinates and coordinates with other departments as required. Ex : Front Desk, Concierge, and Bell desk, Driver

o Check the Daily Function and assign Guest Relations accordingly

o Prepare Weekly / daily VIP arrival and note any high paying guests

o Follow up and resolve Guest’s traces

o Efficient check in and check out process

o Courtesy call and record to gain Guest’s Feedbacks (long stay, loyalty and Regular guests preferred)

o Manage the guest relation department and Resort Team .

o Update and manage “At your Service (ex Dial a Smile) and work out the end of month reporting to the HoDs

o Efficient Check in and Check out at the lobby

o Supervise and control Cash Float

o Order and control stocks in the FO

o Be responsible for all the changes of set up and report immediately

o Instructing staff in cash security procedures

o Prepare monthly reports

o Supervise and train the new comers

o To attend to guest’s complaints promptly, efficiently and to report to the Front Office Manager for service recovery and follow up.

o To familiar with the habits of regular and long staying guests and anticipate their requirements

Quyền lợi được hưởng

1. Salary and Allowances.

Full Salary & monthly Service Charge in probation period.

Relocation allowance by ranks.

Home Visit allowance.

2. Benefits

Supported housing staff with full amenities and entertainment area.

Support shuttle bus to Resort

Full meals during the work shift and day off.

Uniforms are provided according to Hotel standards.

International working environment, joining training courses according standard of Accor.

05 Working day | 02 day off per week

All Heartist card apply for all Accor Hotels.

3. Insurance policy

Social Insurance in Probation Contract

Suncare Insurance according to the provisions of policy SunGroup

Special promotion for resort service by rank

Yêu cầu công việc

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• 2 years experience in Front office / Guest services / Guest Relation / Assistant Manager or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office and Opera
• Problem solving and organizational abilities