Customer Service Agent - Vietnam

Synopsis

To represent and deliver high quality service to members of the Etihad Guest programme by efficiently processing all member cards fulfilment / enrollments in a timely and professional, member-focused manner.

Accountabilities

• Manage all the mailboxes that deal with incoming correspondence for the Etihad Cargo Department from internal Etihad staff from Call Center, Airport, Lounge, Sales, retail offices etc in regards to cards delivery queries
• Manage and control day to day card fulfilments, and coordinate will all internal / external stakeholders in regards to meeting cards fulfilment SLA, managing stock, card delivery SLA
• Process all invoices by end of the month to all fulfilment vendors and do the required reconciliation where needed
• Process all offline enrollments and work with internal stakeholders on achieving acquisitions targets

Education & Experience

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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