Chuyên Viên Dịch Vụ Ẩm Thực & Sự Kiện / F&b And Event Service Expert

Số lượng

1 Nơi làm việc

Loại hình

Ngành nghề

Vị trí

Cập nhật

20 / 06 / 2025 10 : 58

Mô tả công việc

• Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side.
• Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests’ experience is well taken care of from start to finish.
• Whether setting tables and event materials communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each time.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Interact & engage with guests in conversation regarding their stay, property services, and area attractions / offerings.
• Assist other colleagues to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.

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