F&B Innovation Manager

Senior Store Operations Director will be responsible for leading the retail store operations & the operations team function to ensure all the stores are operating efficiently and effectively, achieving the customer service experience and at the same time achieving the sales and profits. This position will also design strategies to increase profits, implement policies and procedures that increase operational effectiveness and maximize long-term store performance, as well as make recommendations for operational improvement.

Key Accountabilities :

Strategic & Budget Planning

• Liaises with leadership team to develop long-term strategy and business plan to advance the brand, and ensure long-term profitable growth
• Leads the development of the AOP (Annual Operating Plan), ensures the successful execution of market plans and the advancement of priorities
• Identify barriers to grow. Strategically analyzes the business to set operational priorities for the market and drive results

Retail Operations Management

• Develop and monitor budgets, P&L and Cashflow for retail operations to drive top-line growth and bottom-line profitability
• Drive the execution of the business plan that will improve employee performance and streamline operational efficiency
• Manage day-to-day retail operations, ensuring that all stores (both company owned and franchise stores) are operating at efficiently & consistently as operational standards, delivering excellent customer service, and meeting or exceeding performance targets
• Evaluate operational and financial records to determine sales performance of stores
• Set vision for change to enable innovation and guide leaders to provide the right support
• Work closely with Marketing team to develop and implement marketing and promotional strategies that support sales growth
• Understand competitors’ activities, customers’ need & preferences based on sales data and market research to proactively propose and implement improvements in stores operations to deliver sales target, increase customer satisfaction and loyalty

Quality Management

• Develop & regularly evaluate the efficiency of retail procedures & standards by analyzing operational and business generated data against established KPIs and metrics, and propose improvements
• Ensure compliance with company’s policies and standards, and government’s regulations on product quality, food safety and hygiene, service and cleanliness at all stores
• Oversee the development & implementation of quality control programs following Government regulations to ensure consistency and quality of products and services at all stores (both company owned and franchise stores

NSO / Audit / Admin

• Oversees and make sure all NSO (New Store Opening) and RRR (Renovation, Retrofit, Refresh) projects are completed on time, right quality, and right budget
• Control the inventory & payment process in store to ensure minimum risk in finance management
• Ensure all maintenance services and are provided to the company and the cafes, ensuring smooth and efficient operation of all tools, equipment, and furniture

Operations Training

• Oversee the development & implementation of all operation training activities & succession planning for operations staff to improve technical and soft skills, to provide excellent customer services and meet performance objectives
• Lead the Training System digitalization to improve training activities & quality to enhance efficiency and flexibility

Operations Human Capital Development

• Lead the Talent Review and Succession Planning programs to develop leaders for Operations team and ensure sufficient and capable human capital pipeline
• Provide strategic leadership and develop team members

Job Requirements :

Education / Training Qualifications

• Bachelor’s degree in Business Administration, Retail Management, Hospitality Management, or a related field.
• Master’s degree is preferred

Experience

• Proven track record as a Retail / Operations Director or in an equivalent position, with experience in managing large-scale F&B operations in multiple emerging markets, particularly in Asia
• 15+ years of experience in operations management, preferably in the F&B / Coffee stores / Retails industry.
• Experience in managing multi-unit operations and leading a large team of retail operations is required.
• Demonstrate good working relationships with cross functional departments such as Marketing, Supply Chain, New Product Development, Expansion, Finance & Accounting, Legal

Knowledge of :

• Knowledge of the coffee industry trends and best practices
• Strong understanding of retail operations, including inventory management, supply chain, sales, and customer service. Ability to develop and implement policies and procedures that ensure operational excellence
• Knowledge of Food Safety & hygiene, services, cleanliness standards
• In depth knowledge of diverse business functions and principles (, supply chain, finance, customer service etc.)

Skills (Ability to) :

• Ability to lead and inspire a team of managers and employees, set clear expectations, and provide guidance and support as needed
• Strong interpersonal skills, including the ability to communicate effectively with all levels of the organization
• Excellent organization skills and ability to effectively manage multiple priorities in a rapidly changing environment.
• Ability to analyze data and make strategic decisions based on the analysis
• Ability to build trust and influence broad range of stakeholders – internal, external
• Ability to work effectively in a fast-paced, dynamic environment
• Results focused – ability to deliver in high pressure environment
• Excellent verbal and written communication in Vietnamese & English