Assistant Manager, Operations E-com

YOUR MISSION

This role will focus primarily on managing operational process supporting PUMA Ecommerce business.   This includes inventory management, replenishment strategy, order processing and fulfillment customer service, information technology and financial operations / payment processing

Task 1 :

Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing

Process ecom wholesale deliveries to ensure timely deliveries to wholesale partners

Task 2 :

Manage 3rd party fulfillment and operation partner(s)

Work in close collaboration with PUMA buying, planning, content, marketing and finance teams to achieve the group’s overall ecommerce business and financial goals

Task 3 :

Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities

Provide reporting and KPIs

Task 4 :

Work with customer service team and handle all customer service escalation. Ensure best in class for customer service

Task 5 :

Fraud management and manage new payment gateway initiatives to increase revenue and opportunities

YOUR TALENT

Education :

Bachelor degree in supply chain / Statistics / Business preferred with good business acumen

Professional :

3 years+ solid operations / Ecom retail experience, with proven organization and execution experience with internal / external parties preferred. Marketplace or Client experience would be a plus

IT Skills : Excel and PPT

Language Skills :

English Written & Spoken

SPEED & SPIRIT