Operations Specialist (Vietnam & Regional Markets)

Connect with us to connect the world.

We are looking for a proactive, experienced Operations Specialist to join our regional team and take ownership of supplier operations, customer support coordination, and cross-market execution. This role is ideal for someone who thrives in a fast-paced, international startup environment and can operate independently while collaborating with multiple teams.

12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

Providing trips for customers in almost 100 countries around the world, the Supply team represents more than 10 nationalities - if you're seeking a multicultural workplace and an exciting career, welcome aboard!

Key Responsibilities

• Manage day-to-day supplier operations : onboarding, updates, troubleshooting.
• Act as a bridge between suppliers, internal teams, and customers to resolve issues quickly and effectively.
• Identify and solve operational challenges with a pragmatic, decision-oriented approach.
• Ensure accuracy of product, content, and data across platforms.
• Monitor performance KPIs and provide actionable recommendations for improvements.
• Support cross-functional projects to improve efficiency and customer experience.

Requirements

Nice to Have :

Benefits