Field Service Engineer

The Company is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. Despite employing almost 15,000people worldwide, we have remained a family company, and are proud of our close-knit working environment. There are always two sides to working with us – the professional and personal. Together they add up to a more rewarding career, day in and day out

The Company is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. Despite employing almost 15,000

people worldwide, we have remained a family company, and are proud of our close-knit working environment. There are always two sides to working with us – the professional and personal. Together they add up to a more rewarding career, day in and day out

Role + Responsibilities :

• Travel to customer site, inside or outside the region / country to perform services, such as : start-up and commissioning; trouble shooting, maintenance contract work, diagnosis, and upgrade / update of instrumentation.
• Determine possible system's faults prior to departing for on-site service calls, professional preparation for service visits (request type, tools, documentation, spare parts, Standard Operating Procedures (SOPs) / Work Instructions, etc.
• Knowledge and use of support systems and processes to professionally manage track, document, and effectively close service calls.
• Professional interaction with customer and its representatives; "ownership" of issues and escalation when appropriate, root cause problem analysis & resolution on site using personal as well as internal expertise.
• Provide feedback to Sales and Marketing to report potential customer applications of THE COMPANY products.
• Conduct training for customers staff on maintenance, repair, commissioning of The Company instrumentation.
• Assist customers via telephone with product information and problem solving.
• Develop and maintain a level of knowledge of all THE COMPANY products.
• Site and / or factory acceptance test support. Arrange and follow-up Demo's & Trials at customer's site.
• Handling of repairs / returns, Complaint management, Service database, Spare parts management / demo parts and instruments, Value added services.
• Participate in international projects for starting-up and commissioning.
• Adherence and respect of customer, local, THE COMPANY laws, regulations and procedures related to Health, Safety & Environment.

Qualification + Profile :

• An engineering background to degree level (or industry-based equivalent) in electrical and electronics engineering, instrumentation, or mechanical engineering or related fields.
• 1 – 4 work experience in the process industry or with instrumentation.
• Didactical and educational skills.
• Willingness to travel.
• Good communication skills.