Job description
Lotte Mall West Lake Hanoi is currently seeking for a Floor Operation & Leasing Manager to leading and managing all sales activities for F&B segment with nearly 60 brands, including networking and supporting tenants, managing brand staff and supervising the floor, participating in the fitting-out process, promoting sales through events coordinated with brands and control brands revenue.
RESPONSIBILITIES
1. Floor Operation
- Floor checking : Supervise hygiene, technical and safety in Front of House (FOH) / Back of House (BOH) / warehouse (if any) of F&B tenants and activities issues at the floor on operation time
- Keep track of stock availability, for display, and for sales in store, discuss with the tenants to ensure stock sufficiency
- Supervise brand staff services, review the situation and request cooperation from the tenants in brand staff management in accordance with Lotte’s regulation
- Collaborate with Customer Service team to train and supervise brand staff and handle customers complaints in accordance with Lotte Mall regulations
- Collaborate with Facility Management / Design team and related departments to ensure facilities and utilities in the mall is always up to standards.
2. F&B Leasing Management
Supervise and keep track with retail market to create potential vendor list in F&B categoryMaintain and build up partnership with current tenants and potential tenants to evaluate business performance plan and strategies of themBuild and report T&C policy for each tenant; Draft and negotiate to finalize T&C, and Tenancy Agreement, MOUProceed extension or termination of Tenancy Agreement with tenants on expiry date and proceed related proceduresResolve requests for support of tenants related to T&C and lease contracts during the contract executionEvaluate operation efficiency of brands in our store to make replacement plan, thereby maximize profit and improve image of our company3. Sales & Marketing Event
Update about the brand’s marketing campaign, guide and supervise the team’s staff in charge to make marketing plan and implement with the tenants.Propose and lease common areas for pop-up stores in shopping mall with brand that is on trend in the market; cooperate with other departments to review and approve for brand setup and opening at these areas.Cooperate with Sales Planning Team to organize and implement the marketing campaigns, in order to boost sales and attract customers.Supervise sales performance and prepare sales plan with low sale brands4. Tenants Operation
Fitting-Out : Cooperate, supervise the tenants in fire-fighting works including design, approval, construction and inspections in accordance with applicable laws and of Lotte.Payment : Work with Finance Team to handle finance-related issues in the contracts and in actual operation; Manage and confirm brand sales modificationsJob requirements
QUALIFICATIONS
Bachelor’s degree in Business Administration, Restaurant Management, Marketing, or a related field.Minimum 5-8 years of experience in shopping mall operations, leasing, or retail property management, preferably in the F&B sector.Experience in Manager and Leader positions, preferably in the F&B chain.Strong knowledge of mall operations, customer experience, and F&B trends.Understanding of leasing processes, contract negotiation, and tenant management.Excellent communication, negotiation, and problem-solving skills, proficiency in Business English (Korean can be a plus).Ability to work in a fast-paced, dynamic environment and manage multiple stakeholders.WHAT WE CAN OFFER
Competitive salary package, open for negotiation : Salary, allowance, 13th month bonus salary, gift, annual salary reviewTraining & development : Personal development course, professional training course, solf skill training course...15 paid-leave annually; Social, Health, Unemployment insuranceHealth care scheme : PVI Health insurance; Annual health checkCaring & Sharing : Birthday, Wedding, Child birth, Funeral, Full Moon, Lunar New Year, Children Day...Lunch / Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building ActivitiesCompetitive Analysis
VietnamWorks AI
What percentage are you suitable for this position?
What is your ranking compared to other applicants?
What is the market salary for similar positions?
Is the demand for this position on the market high or low?
Price
29.000đ / time
What We Can Offer
Bonus
Competitive salary package : Allowance, 13th payment, annual review
Paid Leave
15 full paid leave a year; PVI healthcare insurance
Vouchers
Shopping Mall & L7 Hotel vouchers, gifts for holidays
Job Information
POSTED DATE
01 / 04 / 2025
JOB LEVEL
Manager
JOB FUNCTION
Food and Beverage >
F&B Management
SKILL
F&B Management, Restaurant Management, Commercial Leasing, F&B Operations, Mall Operation
JOB INDUSTRY
Retail / Wholesale Trading
PREFERRED LANGUAGE
English
YEAR OF EXPERIENCE
NATIONALITY
Not shown
