Operations Executive - Vietnam

Job Details

The Blue Box

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands.

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Union Square store is looking for a passionate and solutions driven professional to join the team as an Operations Executive.

A career as unique as you are

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams - of style, glamour and love - and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Store Manager, the Operations Executive will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities include :

Import and Export Declaration for Store

• Review variance between actual and Compass / E1 provision amount on duty, custom and freight.
• Perform merchandise receipt process in Compass / E1 when merchandise complete receive count.
• Collect detail breakdown of custom declaration prepared by importer for shipments. Monthly audit HTS code declared is correct, duty rate and VAT rate is right.
• Monitor Repair Shipments to / From TSC HK / NY and to local repair vendors. Apply export repair shipments on Outward Processing Relief so that duty and VAT is only applied on repair cost when item is returned.
• Monitor delivery lead time and resolve issue causing shipment delay. Manage forwarder and broker w / SOP and KPI measurements.

Merchandise Inventory Management

Warehouse Management

Retail Operations

CRM Support

Blue Box. White Ribbon. That's a wrap